Emergency Care Assistant

Employer: ERS Medical
Location:

Job Introduction
Reporting to the Operations Manager or Team Leader, the role of the Emergency Care Assistant (ECA) is to support clinically qualified practitioners in the provision of high quality and effective pre-hospital clinical care, responding to a wide variety of situations including medical/ trauma related emergencies, inter-hospital transfers, urgent hospital admissions and other allocated operational activities commensurate with the role.

The ECA will drive a range of vehicles provided by ERS Medical under both emergency and non-emergency conditions as required.

The post holder will work under the direction and/or supervision of a clinically qualified practitioner e.g. technician, Paramedic, Paramedic Practitioner, Emergency/ Community Care Practitioner or Clinical Supervisor where available.

The ECA will be expected to act in accordance with ERS Medical policies, procedures and protocols and within the scope of practice of their role as ECA.

Role Responsibility
Under direction of a clinically qualified practitioner, assist and support in the provision of high quality and effective pre-hospital clinical care to the community, responding as appropriate to all categories of emergency, urgent and patient transport calls as requested.
To drive a range of vehicles as provided and directed by ERS Medical under emergency and urgent and normal driving conditions as required, and where qualified in accordance with ERS Medical policies, the IHCD Ambulance Driving Manual guidelines, current legislation and to drive the allocated vehicle in a manner appropriate to the conditions, and with due consideration for the safety of vehicle occupants and other road users.
Under the direction of a clinically qualified practitioner, where required, assist and support in the provision of emergency clinical scene management.
Ensure that all patient report forms both electronic and paper-based pertaining to the role are completed accurately, legibly and according to ERS Medical policies and taking into account current legislation and Caldicott guidelines.
Ensure the safe transfer of patients to and from vehicles, following Health & Safety and other appropriate protocols, procedures including utilising appropriate equipment and manual handling techniques. Being mindful of the safety of self, patients, colleagues and others.
Communicate with patients, relatives, colleagues, members of other emergency services, public, and other healthcare professionals in calm, caring and professional manner treating them with dignity and respect at all times.
To maintain patient confidentiality at all times ensuring that all personal and clinically relevant information is only disclosed in accordance with ERS Medical policies and in accordance with Caldicott regulations.
To undertake a dynamic risk assessment on arrival at the scene of an incident or to support colleagues in this duty in accordance with ERS Medical policy and professional guidelines having due regard for health and safety of self and others and to request additional support as necessary.
To use/operate all ERS Medical equipment, facilities, vehicles and premises in an efficient, effective and safe manner, reporting faults in the appropriate way.
To carry out relevant vehicle and equipment checks at the start of duty ensuring that the vehicle is properly kitted, cleaned and stocked, faults or omissions reported and all appropriate recording procedures completed in accordance with ERS Medical policies and procedures. (in exceptional circumstances and due to operational requirements these checks may be delayed but must be performed as soon as practically possible).
To assist in ensuring the efficient use of medical supplies, maintaining adequate supplies and ensuring all clinical waste is disposed of according to ERS Medical Policy and current legislation.
To maintain skills and competencies required by the ECA scope of practice and participate in personal development reviews.
To undertake all statutory and mandatory training required of the role.
To maintain timely communications with the operations centre according to area of work and to ensure at all times that they are aware of operational availability.
To respond as first responder to appropriate incidents where necessary, within ECA scope of practice (FPOS Enhanced)
To report any incidences of a safeguarding or vulnerable person
Issues in accordance with ERS Medical procedures.
To report promptly any accident/incident in line with ERS Medical procedures.
To attend court when required e.g. coroners, magistrates, crown courts and give evidence or be cross-examined under oath.
To assist and support colleagues to ensure security of premises, cleanliness of vehicles and assist in other duties as required i.e.
Cleaning of vehicles and equipment
Replenishing and re-stocking of items on stations, ERS premises and vehicles
Completing paperwork e.g. incident forms, police statements, coroners reports, solicitor statements etc.
Re-fuelling and general roadworthiness of vehicles i.e. tyres, water, oil etc. And reporting of faults.

The Ideal Candidate

Essential Requirements
Experience of dealing with the general public
Experience of working as an ECA for minimum of 12 months
Good knowledge of current operational procedures and clinical practices
Awareness of health & safety legislation
Stable employment record

Skills and Abilities
Good verbal, listening and written communication skills
Able to communicate across wide demographic boundaries in an appropriate manner
Good organisational skills, is able to identify priority care pathways and work under pressure
Basic IT skills e.g. email, Microsoft word
Physically fit and undertake manual handling of patients and equipment using appropriate equipment
Must be willing to undertake training in line with the requirements of the post
Demonstrate the ability and commitment to providing a high quality of patient care appropriate to the patients needs
Demonstrates good interpersonal skills and the ability to interact in a calm and professional manner
Full driving licence including a minimum of C1 provision with no more than 3 penalty points or a maximum of 6 for existing employees or Trust Trained
Must hold a IHCD D1 and D2 (or equivalent )
Applicant must have a satisfactory clearance of an enhanced criminal records bureau check
Able to produce accurate records in accordance with ERS policy using attention to detail
Must Hold FPOSE or Trust equivalent
Personal attributes
High personal standards of integrity and performance
Self disciplines and motivated, able to work on own initiative and with ERS Medicals operational guidelines
Professional attitude and appearance
Reliable, conscientious, enthusiastic and self-motivating
Willing to work shifts including unsocial hours, bank holidays, nights and weekends as required
Able to pass pre-employment medical
Commitment to personal and professional development



Package Description

ERS Medical - Emergency Care Assistant - Staines

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About the Company

ERS Medical, one of the UK’s largest independent healthcare service providers, offers a range of specialist patient transport and courier services to the NHS and wider