£Band 3
North West
Due to developments in service provision North West Ambulance Service require additional Emergency Medical Dispatchers across three Emergency Control Centre’s. There are vacancies in all three Emergency Control Centre’s at Belle Vue in Greater Manchester, Anfield in Liverpool and Broughton in Preston.
Responsible for handling 999 emergency ambulance calls from the public you will deliver advice and guidance to callers regarding medical / trauma conditions and scene safety as well as dealing with urgent and other calls; operating state of the art telephony, computer aided dispatch and prioritisation systems. Full on the job training will be given and an excellent career structure is available for future career progression.
Educated to GCSE standard or above, or with equivalent vocational qualifications, you will have experience of inputting and accessing Windows based packages together with a high standard of keyboard skills. You will be required to have a typing speed of 30 words per minute.
We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a fast paced environment. Applicants must be able to demonstrate significant experience of working within a call centre or customer focused role in their application.
Please be aware there are a number of positions available including permanent and fixed term opportunities.
If you are currently on a holding list for 111 please do not apply for this position.
Due to developments in service provision North West Ambulance Service require additional Emergency Medical Dispatchers across three Emergency Control Centre’s. There are vacancies in all three Emergency Control Centre’s at Belle Vue in Greater Manchester, Anfield in Liverpool and Broughton in Preston.
Responsible for handling 999 emergency ambulance calls from the public you will deliver advice and guidance to callers regarding medical / trauma conditions and scene safety as well as dealing with urgent and other calls; operating state of the art telephony, computer aided dispatch and prioritisation systems. Full on the job training will be given and an excellent career structure is available for future career progression.
Educated to GCSE standard or above, or with equivalent vocational qualifications, you will have experience of inputting and accessing Windows based packages together with a high standard of keyboard skills. You will be required to have a typing speed of 30 words per minute.
We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a fast paced environment. Applicants must be able to demonstrate significant experience of working within a call centre or customer focused role in their application.
Please be aware there are a number of positions available including permanent and fixed term opportunities.
If you are currently on a holding list for 111 please do not apply for this position.
Apply via the NHS Jobs web site.
Emergency Medical Dispatcher
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