Employer: London Ambulance Service 
Location London E3 and SE1
Salary £18,527 inc
Job type Permanent
Closing date 27 August 2014
999 Call Handler (Trainee Emergency Medical Dispatcher)
Training at Bow, E3 and Southwark Bridge, SE1
Workbase – Waterloo, SE1 or Bow, E3
£18,527 inc. rising to £22,139 (after five weeks training) then £24,414 inc. after consolidation of training.
We undertake an incredibly important role at the London Ambulance Service NHS Trust. The 620 square miles that we cover includes the whole of the capital, the Underground and the world’s busiest airport. Everybody in our organisation has his or her part to play. Not least our 999 call handlers (emergency medical dispatchers); ready at a moment’s notice to deal with 999 calls that can come from people of every nationality and background. The service they provide is vital.
Key experience and skills we are looking forIf successful, you’ll join our highly professional team responsible for answering calls and co-ordinating ambulances across the whole of Greater London. Based at our emergency operations centres in Waterloo and Bow, the team takes around 5,000 calls every 24 hours—about a third of which are classed as life-threatening. So you’ll need to be a careful and accurate listener; someone who can assess information and clarify situations very quickly.
You’ll also need previous experience of using the phone regularly in a work or voluntary setting, experience of meeting deadlines and ability to work under pressure. You will need to have had experience working as part of a team and the ability to be empathetic with our callers.
You will be required to work on a shift rota and therefore must be able to commit to the requirements of the rota which covers days, nights, weekends and bank holidays.
The closing date for applications is midnight on Wednesday 27 August 2014.
Please ensure that you clearly evidence how you meet the person specification for this role by adequately completing the 'supporting information' section of the application form.
Please note that we will send all correspondence to your email address, with the exception of the DBS application form. Therefore, please keep us updated if this changes and ensure that you check this email address regularly. Please note if you do not have an email address then we will send correspondence by post.
Priority will be given to NHS employees who are at risk of redundancy.
How to applyComplete an online application form
To apply for this role you will need to register with NHS Jobs and complete the online application form.
Should you experience any problems with this, please contact the Recruitment Centre on recruitment@londonambulance.nhs.uk or 020 3069 0260.
Other information
Helpful tips when filling out your NHS Jobs application form.
Location London E3 and SE1
Salary £18,527 inc
Job type Permanent
Closing date 27 August 2014
999 Call Handler (Trainee Emergency Medical Dispatcher)
Training at Bow, E3 and Southwark Bridge, SE1
Workbase – Waterloo, SE1 or Bow, E3
£18,527 inc. rising to £22,139 (after five weeks training) then £24,414 inc. after consolidation of training.
We undertake an incredibly important role at the London Ambulance Service NHS Trust. The 620 square miles that we cover includes the whole of the capital, the Underground and the world’s busiest airport. Everybody in our organisation has his or her part to play. Not least our 999 call handlers (emergency medical dispatchers); ready at a moment’s notice to deal with 999 calls that can come from people of every nationality and background. The service they provide is vital.
Key experience and skills we are looking forIf successful, you’ll join our highly professional team responsible for answering calls and co-ordinating ambulances across the whole of Greater London. Based at our emergency operations centres in Waterloo and Bow, the team takes around 5,000 calls every 24 hours—about a third of which are classed as life-threatening. So you’ll need to be a careful and accurate listener; someone who can assess information and clarify situations very quickly.
You’ll also need previous experience of using the phone regularly in a work or voluntary setting, experience of meeting deadlines and ability to work under pressure. You will need to have had experience working as part of a team and the ability to be empathetic with our callers.
You will be required to work on a shift rota and therefore must be able to commit to the requirements of the rota which covers days, nights, weekends and bank holidays.
The closing date for applications is midnight on Wednesday 27 August 2014.
Please ensure that you clearly evidence how you meet the person specification for this role by adequately completing the 'supporting information' section of the application form.
Please note that we will send all correspondence to your email address, with the exception of the DBS application form. Therefore, please keep us updated if this changes and ensure that you check this email address regularly. Please note if you do not have an email address then we will send correspondence by post.
Priority will be given to NHS employees who are at risk of redundancy.
How to applyComplete an online application form
To apply for this role you will need to register with NHS Jobs and complete the online application form.
Should you experience any problems with this, please contact the Recruitment Centre on recruitment@londonambulance.nhs.uk or 020 3069 0260.
Other information
Helpful tips when filling out your NHS Jobs application form.
- Read through all the guidance documentation attached to the vacancy before filling out the application.
- Clearly evidence how you meet the personal specification for this role in the ‘supporting information’ section on the form. An example can be found on page five/six of the guidance notes attached to the NHS Jobs advert.
- Save your application as you go along. You can always login and go back to it at a later date if you do not have time to complete the form in one go.
- Read through your application carefully before submitting it to us.
999 Call Handlers
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